Luzerne County 9-1-1 Your First Contact in an Emergency! In Luzerne County, 9-1-1 calls are answered by trained professionals working to send emergency response agencies to your location as quickly as possible. Luzerne County 9-1-1 has valuable resources available to assist the residents and visitors of our county including, but not limited to: language translation services during emergencies, text to 9-1-1 (call when you can, text when you cant) and emergency medical instructions. Below are some useful tips for callers requiring emergency assistance. ae 1998 Following these suggestions during a 9-1-1 call will help save valuable time when seconds matter! DO NOT HANG UP-during times of high call volume, you will hear a recording advising you to remain on the line- your call will be answered in the order is it received PROVIDE YOUR LOCATION-Provide the call-taker your address, including the street name and the EXACT municipality of the incident and the business/ commonplace name, if it is known. If the address is unknown, provide the 9-1-1 Telecommunicator with as much information as possible to help locate the incident. REMAIN CALM- although it is difficult, and it is understood that you are experiencing an emergency, try to remain calm and speak clearly, in order for the Telecommunicator to understand you and dispatch first responders to your location promptly ANSWER THE QUESTIONS-Luzerne County 9-1-1 Telecommunicators are trained to ask specific questions related to the location and incident, so it is important to answer the questions to the best of your ability. While the call-taker is processing your call, information is sent almost immediately to the dispatcher, so continuing to answer questions does not create a delay in getting you the help needed. Teach your children their physical address and create your free safety profile by visiting www.Smart911.com For additional information, or questions regarding Smart911, contact Angela Czapla at 570-826-3071 or Angela.Czapla@luzernecounty.org. Additional resources can be found on our website: www.luzernecounty.org under the "9-1-1 Communications" link. APCO a Smart)teem Cointy Luzerne 911 PENNSYLVANIA Be prepared in an Emergency situation! Dial 9-1-1 for all emergencies Know where your emergency is Know what your emergency is -Always answer questions, remain My Physical Address is: Apartment/Room/Suite # My Municipality is Boro/fownshig/ City calm and don't disconnect until the calltaker is finished My Phone number Luzerne County 9-1-1 Your First Contact in an Emergency! In Luzerne County, 9-1-1 calls are answered by trained professionals working to send emergency response agencies to your location as quickly as possible. Luzerne County 9-1-1 has valuable resources available to assist the residents and visitors of our county including, but not limited to: language translation services during emergencies, text to 9-1-1 (call when you can, text when you cant) and emergency medical instructions. Below are some useful tips for callers requiring emergency assistance. ae 1998 Following these suggestions during a 9-1-1 call will help save valuable time when seconds matter! DO NOT HANG UP-during times of high call volume, you will hear a recording advising you to remain on the line- your call will be answered in the order is it received PROVIDE YOUR LOCATION-Provide the call-taker your address, including the street name and the EXACT municipality of the incident and the business/ commonplace name, if it is known. If the address is unknown, provide the 9-1-1 Telecommunicator with as much information as possible to help locate the incident. REMAIN CALM- although it is difficult, and it is understood that you are experiencing an emergency, try to remain calm and speak clearly, in order for the Telecommunicator to understand you and dispatch first responders to your location promptly ANSWER THE QUESTIONS-Luzerne County 9-1-1 Telecommunicators are trained to ask specific questions related to the location and incident, so it is important to answer the questions to the best of your ability. While the call-taker is processing your call, information is sent almost immediately to the dispatcher, so continuing to answer questions does not create a delay in getting you the help needed. Teach your children their physical address and create your free safety profile by visiting www.Smart911.com For additional information, or questions regarding Smart911, contact Angela Czapla at 570-826-3071 or Angela.Czapla@luzernecounty.org. Additional resources can be found on our website: www.luzernecounty.org under the "9-1-1 Communications" link. APCO a Smart)teem Cointy Luzerne 911 PENNSYLVANIA Be prepared in an Emergency situation! Dial 9-1-1 for all emergencies Know where your emergency is Know what your emergency is -Always answer questions, remain My Physical Address is: Apartment/Room/Suite # My Municipality is Boro/fownshig/ City calm and don't disconnect until the calltaker is finished My Phone number